Now Hiring - Technical Support Specialist in Sulligent, AL

BOLZONI AURAMO practices the Lean Manufacturing system, aimed at constantly improving processes and obtaining the best quality, productivity and lead times. Highly trained and skilled personnel, specialized equipment and a combination of traditional and sophisticated production methods and technologies ensure the highest quality of products and the maximum productivity, culminating in customer satisfaction.

BOLZONI AURAMO operates in full observance of a fair social policy towards employees, customers, suppliers and society in general while respecting the environment. Operating in compliance with national and international safety standards and employing adequately trained personnel, BOLZONI AURAMO pursues the objective of safety and accident prevention for employees, customers, people living near the plants and third parties in general.

The high-capacity manufacturing plants located in Italy, Germany, Finland, America and China offer great flexibility in production output to meet specific customer requirements.

BOLZONI AURAMO Inc. is looking for a Technical Support Specialist who will be responsible for delivering and contributing to a superior customer experience through the accurate and timely development of quotes, entertaining of sales orders, configuring product to meet customer demand, and sales reporting.

Key Accountabilities of The Technical Support Specialist :

• Provide world class technical coaching and support to dealer and OEM service organizations
• Customer service calls answered on first call from customer, or call backs made within 5 minutes of message receipt
• Minor technical assistance requests resolved within 4 hours of first contact
• Major technical problems either resolved or converted within 48 hours of first contact
• Relay knowledge derived from customer feedback and field based experience to drive improvements across variable Bolzoni USA functions
• Projects completed within time frame specified to support product design improvement and cost reduction

Minimum Qualifications:

• Associates or technical trade school education typically received beyond high school
• 5+ years’ experience in industrial equipment repair troubleshooting and customer service
• Knowledge of hydraulic and electric operational systems
• Customer service liaison between customer and all departments
• Sales Order Review
• Quoting
• Order Entry
• Product Configuration
• Sales Reporting
• Discount Analysis

We are an equal opportunity employer.

EOE/Minorities/Females/Veterans/Disabled**

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location